Privacy Policy

Introduction

At lumeriscentiq, we understand that your privacy is paramount. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our entrepreneurship platform and financial services. We're committed to transparency and want you to feel confident about how your data is handled.

This policy applies to all users of lumeriscentiq.sbs, including visitors, registered users, and those who participate in our learning programs. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services. Here's what we gather and why:

How We Use Your Information

Your information helps us deliver personalized, secure, and effective services. We use collected data for several key purposes:

• Providing and maintaining our entrepreneurship platform and financial services
• Processing payments and maintaining accurate financial records
• Personalizing your learning experience and tracking educational progress
• Communicating important updates, course materials, and service announcements
• Improving our services through analytics and user feedback analysis
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements
• Providing customer support and resolving technical issues

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share your data in specific circumstances to ensure service delivery and legal compliance:

• Payment processors for secure transaction handling
• Cloud service providers for data storage and backup
• Email service providers for communication delivery
• Analytics services for service improvement and user experience optimization
• Customer support platforms for efficient issue resolution
• Security services for fraud prevention and platform protection

We may also disclose information when required by law, to protect our rights, or in connection with business transactions such as mergers or acquisitions. You'll be notified of any such changes that affect your privacy rights.

Your Privacy Rights

You have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively:

To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity to process certain requests.

Data Security Measures

While we implement industry-standard security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your information.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Our retention periods vary based on the type of information and its purpose:

• Account information: Retained while your account is active and for 7 years after closure
• Financial records: Maintained for 7 years for tax and regulatory compliance
• Educational progress: Kept for 5 years or until you request deletion
• Communication logs: Retained for 3 years for quality assurance purposes
• Technical logs: Automatically deleted after 12 months
• Marketing data: Retained until you withdraw consent or for 2 years of inactivity

When we delete your information, we use secure deletion methods to ensure data cannot be recovered. Some information may be retained in anonymized form for statistical analysis and service improvement purposes.

International Data Transfers

As a Malaysia-based company serving users globally, we may transfer your personal information to countries outside Malaysia for processing and storage. We ensure adequate protection through:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent protection levels in destination countries
• Binding corporate rules for transfers within our corporate group
• Certification schemes and codes of conduct ensuring appropriate safeguards

We regularly review our international transfer mechanisms to ensure they meet evolving legal requirements and provide adequate protection for your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze usage patterns. We use several types of cookies:

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors use our website
• Functionality cookies: Remember your preferences and personalize your experience
• Marketing cookies: Used to deliver relevant advertisements and track their effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Children's Privacy

Our services are designed for adults aged 18 and above. We don't knowingly collect personal information from children under 18. If we discover that we've collected information from a child under 18, we'll delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information and terminate any associated account.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications for mobile users
• Updates to the "Last Updated" date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.